Frontline Services


1.INFORMATION, RECORDS AND SUPPLIES MANAGEMENT

FRONTLINE SERVICE PROCEDURES TIME
(Under Normal Circumstances)
RESPONSIBLE
PERSON
OUTPUT
a. Issuance of certifications, Request for certified photocopies of documents, files, etc.

1. Fill up all the necessary information on the request form at Public Assistance and Complaints Desk (PACD).

2. Submit request form to Officer of the Day (OD).

 3. Routed to ADMIN. ADMIN takes action and routes the request to responsible person for immediate attention. For certifications from the City Mayor, ADMIN will route request to CMO until approval is made.

4. Signed by ADMIN or OIC

5. Release of documents

For Sports OfficeCertifications:

1. 10 minutes to 8 hours, depending on the request.

For Certifications Requiring Approval of the City Mayor:

2. 1 hour to 72 hours, depending on the request

OD

ADMIN

CMO

Release of documents requested

END OF TRANSACTION

b. Inquire on Sports activities and other Sports programs 1. Approach the Officer of the Day and ask about your inquiry. For specific concerns, the OD will assist you to the respective persons-in-charge. For Basic Concerns:

1. 10 minutes to 30 minutes, depending on concern of client.

For Complex Concerns:

2. 30 minutes to 8 hours depending on concerns.

OD

ADMINPOINT

PERSONS

Release of documents

requested
END OF TRANSACTION

2.SPORTS ACTIVITIES AND PROGRAMS

FRONTLINE SERVICE PROCEDURES TIME
(Under Normal Circumstances)
RESPONSIBLE
PERSON
OUTPUT
a. Request for inclusion of Sport to the annual sport events 1. National Sports Association – Davao Chapter, Local Sports Organizations, Sports Associations, Sports Clubs and other sports group organizers must formally make a proposal to the OIC indicating the intent to participate for the annual sports events of the city. Their letter must be specific in their budgetary and supply requirements (whether cash prize, medals, venue rentals and others).2. Request letter will be received. Client will be asked to fill out a Request form with the necessary information.

3. Letter will be routed to ADMIN and to the Programs Team for evaluation. If request is approved, the group will be informed on the approved budget allocation based on the availability of funds of this Office.

Request / Receiving time: 2 minutes

Evaluation time: 1 to 8 hours

Approval time: within 24 hours

OD

ADMIN

PLANS AND PROGRAMS TEAM

Client will be informed on the status and budget of the request. There will be coordination from this Office to each sports organizers when necessary.

END OF TRANSACTION

b. Sports Clinics and other workshops 1. Request letter must be submitted to CMO/ OIC and is subject to the approval of the City Mayor and of the OIC.

2. If approved, this Office will coordinate with the requesting party on the details of the sports clinics and other workshops depending on the need of the participants. This Office will set the date, supplies and manpower needed in the conduct of the said clinic/workshop.

3. Conduct of the sports clinics and workshop.

4. Post evaluation of the sports clinics and workshops.

Request / Receiving time: 2 minutes

Evaluation time: 1 to 8 hours

Approval time: within 24 hours

Conduct of clinic/ workshop: depending on the duration and number of participants.

CMO / OIC

ADMIN

POINT PERSONS

Conduct of clinic / workshop

Post event evaluation

END OF TRANSACTION

c. Sports Activities and programs 1. ADMIN will prepare the Project Design and other budgetary requirements for the event. For approval of the OIC.

2. If approved, this Office will coordinate with the requesting party on the details of the sports clinics and other workshops depending on the need of the participants. This Office will set the date, supplies and manpower needed in the conduct of the said clinic/workshop.

3. Conduct of the sports clinics and workshop.

4. Post evaluation of the sports clinics and workshops.

Preparation time: 2 Working Days

Submission and for approval time: 5 working days

Conduct of sports: depending on the duration of the event and number of participants.

OIC/ADMIN

POINT PERSONS

Conduct of sports activities and programs

Post event evaluation

END OF TRANSACTION